IT Infrastructure Library (ITIL®) 2011 Foundation Workshop

DURATION: 24 Hours (3 Days)

Course Description

The ITIL® 2011 Foundation course is the entry-level certification course for IT Service Management Best Practices based on ITIL® 2011 (version 3). Participants will learn the principles and core elements of the Service Lifecycle approach to IT Service Management according to ITIL® 2011. An interactive approach is used combining lecture, discussion and the Wall Street Service Management simulation Experience.

ITIL v3 Foundation - Phoenix One Knowledge Solutions

Course Objectives

Attendance on this course will enable participants to:


  • Understand the main processes, relationships, benefits and challenges of ITIL® 2011

  • Gain insight into the holistic Service Lifecycle approach that forms the core of  ITIL® 2011

  • Understand how these processes contribute to making an IT organization manageable

  • Learn the most important ITIL® 2011 definitions

  • Gain access to a standardized vocabulary

  • Preparation for the ITIL® 2011 Foundation examination

Course Features

  • Instructor – led discussion

  • Workshop

Who Should Attend

  • This course is suitable for all levels of IT Staff.

  • It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.

  • It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.

  • This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).

ITIL FoundationTraining Philippines

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Phoenix One Knowledge Solutions Inc. is a Licensed Affiliate Partner of Quint Wellington Redwood to deliver the full suite of ITIL® training & certification in Philippines.