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Information Technology Infrastructure Library

Make a Globally Competitive Team Through Our Expert ITIL® Training

Get Certified in ITIL® 4 Foundation


The ITIL®  (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. As the leading training company for ITIL ® Certification in the Philippines, Phoenix One offers top-notch ITIL® Certification Trainings Online for businesses seeking to upgrade their systems. 

Getting expert ITIL® training can help you improve services by providing ways of helping you:

  • Manage business risk and service disruption or failure

  • Improve and develop positive relationships with your customers by delivering efficient services that meet their needs

  • Establish cost-effective systems for managing demand for your services

  • Support business change whilst maintaining a stable service environment.**


Operational Benefits


  • Reduce overall IT support costs: 16% to 32%

  • Reduce Service Desk calls: 8% to 14%​ 

  • Reduce the average Incident resolution time: 28% to 48%

  • User downtime as a result of better Incident Management: 10% to 28% 

  • Reduce the number of recurring Incidents: 7% to 13%

  • Reduce the number of failed Changes from improved testing: 15% to 27%

Strategic Improvement Benefits 


  • Service Portfolio rationalization and standardization can reduce overall IT spend by 6% to 14%

  • More effective and proactive Demand Management can reduce overall IT spend by 5% to 25% 

  • More efficient and effective Request Fulfillment can reduce IT service delivery costs by 30% 

  • Including service-based costing and pricing in a request-able Service Catalog results in:  

    • * 26% reduction in unit costs

    • * 18% reduction in baseline business demand

    • * 20% reduction in overall IT spend*

*Source: The ROI of ITIL® By Reginald Lo, ITIL® 2011 Expert and Vice President for Third Sky, Inc.

Phoenix One Knowledge Solutions, Inc. is a Licensed Affiliate Partner of Quint Holding B.V. to deliver the full suite of ITIL® training & certification in the Philippines.


Phoenix One offers a full-suite ITIL®4 training and certification program that will equip your employees with the knowledge to standardize the selection, planning, delivery, and support of IT services. This program provides your business the capability of ensuring that your team is delivering the appropriate services to your organization’s growth and optimizing its resources to minimize costs.

This course requires its participants to learn its foundations before moving on to its specialized tracks. Each ITIL® module aims to equip its attendees with the latest development in this service management structure to put them on par with global professionals. 

We provide a flexible learning platform by having our ITIL® v4 training online so, your employees can simply focus on their classes wherever they are based. Each class is also led by certified instructors with years of industry experience to provide your team members with experts who have applied this service management tool in their workplace.

Browse through our ITIL® offerings and schedule to see which one suits your business’s needs. If you have any questions, feel free to contact us. 

ITIL®4 Foundation
This is the foundation course for ITIL® that introduces the complete operating model of this service management structure. ITIL®4 can be taken by tech professionals who are looking to gain a deeper understanding of critical concepts of IT and digital service delivery. 

The ITIL®4 Foundation module aims to teach its attendees the information they need to begin on modern IT-enabled services, the tenets of how value streams increase speed and efficiency, cultural and behavioral principles that benefit wide organizations, and commonly used management theories. 

ITIL® Foundation Workshop
The ITIL® Foundation Workshop is based on the best practices that the ITIL®2011 exercises. This course is best suited for IT professionals who are looking to upskill, non-IT staff who can benefit from gaining a better understanding of IT service management, and anyone seeking to enter the IT Service Management industry.
An interactive approach is taken by the instructors to help participants absorb the concepts of managing IT organizations and the benefits, challenges, and main processes of ITIL®. 

ITIL® Managing Across Lifecycle
This course is a pre-requisite for those seeking to get certified as an ITIL® expert. ITIL® Managing Across Lifecycle’s objective is to have its students define management objectives, purposes, and functions while implementing and improving service capabilities.

Senior IT managers, IT professionals, Chief Information Officers, IT developers, and those seeking to increase their professional value. To qualify for this module, attendees must have a minimum of 15 credits from the intermediate ITIL® certification courses. 

ITIL® Practitioner
Those seeking to undertake the ITIL® Practitioner course will need to have an ITIL® Foundation certificate. In this course, students will learn how to start utilizing the ITIL® framework in their day-to-day operations.

Instructors of this course will give attendees guidance on how to apply these concepts to their responsibilities, and to their organization. Each ITIL® professional will learn how to execute organizational change management, communications, and measurements and metrics during this module. 

ITIL®4 Managing Professional Transition
The ITIL® Managing Professional Transition contains four modules to help its attendees elevate their ITIL® knowledge. These four courses are ITIL®4: Create, Deliver and Support, ITIL® 4: Drive Stakeholder Value, ITIL® 4: High-Velocity IT, and ITIL®4: Direct, Plan and Improve. 

Each of these four modules aims to equip IT professionals with the knowledge and skills to create a successful firm with efficient workflows and collaborative teams. All modules must be completed to become a certified ITIL®4 Managing Professional. 

ITIL®4 Drive Stakeholder Value
This course is for IT practitioners seeking to create synergy with stakeholders and build lasting relationships with them. ITIL®4 Drive Stakeholder Value’s objective is to teach its participants effective design thinking, how to optimize user and customer experience, and managing customer demand.

For those looking to enroll in this module, they must carry an ITIL®4 Foundation certification. Students will be assessed on their application and knowledge of ITIL®4 to different types of engagements, making it crucial that they have the foundational knowledge of the subject. 

ITIL®4 High Velocity IT
IT professionals who work in the tech field and who are expected to deliver digital solutions can reap the advantages of the ITIL®4 High Velocity IT module. This course is an excellent option for those looking to transition to operations that use Agile, DevOps, or Lean.

Instructors of this advanced course will teach their students how to recognize and control complex adaptive systems, and how to improve the quality of digital solutions. To qualify for this training, participants must possess an ITIL®4 foundation certificate. 

ITIL®4 Create, Deliver & Support
The Create, Deliver, and Support module was produced to address the need of those looking to improve the design of their digital solutions. In this module, students will be taught how to enhance processes, manage teams effectively, and maximize value streams and workflows.

Each attendee can expect that their application of ITIL®4 to the creation, delivery, and support of services will be thoroughly tested. All participants must have an ITIL®4 Foundation certificate before they are allowed to enroll in the program. 

ITIL®4 Strategist: Direct, Plan & Improve
IT Professionals seeking to enhance their organization by creating and implementing a strong strategy will benefit greatly from this module. The ITIL®4 Direct, Plan and Improve module was produced to give its attendees the skills to effectively manage organizational change, make swift decisions, and innovate products while minimizing disruptions to their operations.

This course seeks to inculcate a culture of continuous product improvement while creating an effective team dynamic. Before enrolling in this course, aspiring participants must have an ITIL®4 Foundation certificate. 

ITIL®4 Leader: Digital & IT Strategy
Leaders of the IT profession can take this module to gain direction on how to create effective IT strategies and innovative digital solutions. The ITIL®4 Digital and IT Strategy course aims to equip its students with the ability to strategically manage risks, respond to disruptions confidently, and maximize their operation’s potential. 

Students of this course will be part of the next generation of digital leaders who can apply their ITIL® knowledge to craft sustainable business practices. 



ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL® Licensed Affiliate logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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