Information Technology
Infrastructure Library
ITIL®
DEFINED
The ITIL® (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business.
Successfully adopting ITIL® can help you improve services by providing ways of helping you:
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Manage business risk and service disruption or failure
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Improve and develop positive relationships with your customers by delivering efficient services that meet their needs
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Establish cost-effective systems for managing demand for your services
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Support business change whilst maintaining a stable service environment.**
*Source: Axelos - Key Benefits of ITIL®
WHAT ITIL® CAN DO TO YOUR BUSINESS
Operational Benefits
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Reduce overall IT support costs: 16% to 32%
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Reduce Service Desk calls: 8% to 14%
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Reduce the average Incident resolution time: 28% to 48%
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User downtime as a result of better Incident Management: 10% to 28%
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Reduce the number of recurring Incidents: 7% to 13%
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Reduce the number of failed Changes from improved testing: 15% to 27%
Strategic Improvement Benefits
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Service Portfolio rationalization and standardization can reduce overall IT spend by 6% to 14%
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More effective and proactive Demand Management can reduce overall IT spend by 5% to 25%
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More efficient and effective Request Fulfillment can reduce IT service delivery costs by 30%
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Including service-based costing and pricing in a request-able Service Catalog results in:
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* 26% reduction in unit costs
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* 18% reduction in baseline business demand
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* 20% reduction in overall IT spend*
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*Source: The ROI of ITIL® By Reginald Lo, ITIL® 2011 Expert and Vice President for Third Sky, Inc.
Phoenix One Knowledge Solutions, Inc. prides itself as a Licensed Affiliate Partner of Quint Wellington Redwood to deliver the full suite of ITIL® and PRINCE2® training &
certification in the Philippines.
PHOENIX ONE ITIL® COURSES
ITIL® & PRINCE2®
ITIL® & PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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The ITIL® & PRINCE2® Licensed Affiliate logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.