ITIL®

Towards holistic business change,

transformation and growth

  

Information Technology 

Infrastructure Library

ITIL®

DEFINED

The ITIL®  (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business.

Successfully adopting ITIL® can help you improve services by providing ways of helping you:

  • Manage business risk and service disruption or failure

  • Improve and develop positive relationships with your customers by delivering efficient services that meet their needs

  • Establish cost-effective systems for managing demand for your services

  • Support business change whilst maintaining a stable service environment.**

WHAT ITIL® CAN DO TO YOUR BUSINESS

Operational Benefits

 

  • Reduce overall IT support costs: 16% to 32%

  • Reduce Service Desk calls: 8% to 14%​ 

  • Reduce the average Incident resolution time: 28% to 48%

  • User downtime as a result of better Incident Management: 10% to 28% 

  • Reduce the number of recurring Incidents: 7% to 13%

  • Reduce the number of failed Changes from improved testing: 15% to 27%

Strategic Improvement Benefits 

 

  • Service Portfolio rationalization and standardization can reduce overall IT spend by 6% to 14%

  • More effective and proactive Demand Management can reduce overall IT spend by 5% to 25% 

  • More efficient and effective Request Fulfillment can reduce IT service delivery costs by 30% 

  • Including service-based costing and pricing in a request-able Service Catalog results in:  

    • * 26% reduction in unit costs

    • * 18% reduction in baseline business demand

    • * 20% reduction in overall IT spend*

*Source: The ROI of ITIL® By Reginald Lo, ITIL® 2011 Expert and Vice President for Third Sky, Inc.

Phoenix One Knowledge Solutions, Inc. prides itself as a Licensed Affiliate Partner of Quint Wellington Redwood to deliver the full suite of ITIL® and PRINCE2® training & 

certification in the Philippines.

PHOENIX ONE ITIL® COURSES

ITIL® & PRINCE2®
ITIL® & PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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The ITIL® & PRINCE2® Licensed Affiliate logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

 

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