Course Description
As the team concept grows, it is clear that this is not a temporary management fad. Instead, it has proven to be a work design concept with a track record for improving productivity, quality, customer satisfaction, and worker morale. It also lowers labor costs and helps organizations flatten and operate more leanly.
This course is intended to provide each individual employee with ideas and understanding of what team building is all about. They need to understand the different stages a team goes through and what is happening during each stage. Moreover, this course discusses the different ways of ensuring accountability as a member of the team or being the team leader. Conflict in a team is unavoidable, thus this course will provide the participants with the five styles of conflict resolution.
Course Objectives
At the end of this course, the participant should be able to:
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Identify the need for team building.
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Create unity of purpose within the team.
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Identify the different types of teams.
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Understand and differentiate the stages of the team.
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Understand the role and dynamics of peer pressure and cohesion in teams.
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Define teamwork.
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Understand the three ways to ensure accountability.
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Differentiate the five styles of conflict resolution.
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Understand the six major causes of team conflict.
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To identify and practice the skills that enable members of a team to work together successfully.
Who Should Attend
This course is suitable for many roles but will be most beneficial to people who manage teams, both experienced and new; team leaders, team managers or team supervisors; project team managers; and office managers.
Course Content
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Introduction to Team Concept.
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Types of Teams.
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Stages of Teams.
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Team Communication.
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Ensuring accountability.
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Dealing with conflict.