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Vendor Management

DURATION: 16 hours (2 days)

Course Description

In this course, you will learn the skills needed to effectively manage vendors. Through hands-on exercises, you'll develop an integrated understanding of how vendors are chosen, motivated and managed.


During this course you will be introduced to the procurement life cycle and the three pillars of successful vendor management: commitments, relationships, and metrics. Commitments refer to the exchange of obligations in the form of agreements, contracts, and statements of work. Relationships refer to the management of interactions between buyer and seller, starting from governance protocols to the negotiations of change. Metrics refer to the data that is collected during the execution of a procurement project and used to gauge performance. You will learn how to design metrics that will motivate the desired behavior and maximize value.

Course Objectives

At the end of this course, the participant will learn the following:

  • Procurement life cycle and its relationship to vendor management.

  • Three pillars of vendor management success.

  • Importance of carefully exchanging commitments.

  • Elements of contracts, statements of work (SOWs), and service level agreements (SLAs).

  • Variety, function, and components of vendor agreements.

  • Change control procedures and governance practices.

  • Negotiating techniques that support productive working relationships.

  • Role and function of performance metrics, key performance indicators (KPIs), and vendor performance scorecards.

  • Managing vendor relationships as the key to success.

Who Should Attend

Anyone who interacts with vendors, either as a manager or a user of vendor supplied services. Project managers, program managers, supervisors, and general managers are encouraged to attend this training.

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