Course Description
This 2-day instructor-led workshop is designed for participants to run their own accounts and operations on a long-term basis. The target is for participants to design and forecast performance based on the four areas of operations – Cost, Quality, Delivery, and Service.
Course Objectives
At the end of this course, the participant should be able to:
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Apply learning and assumptions on the four focus areas of Operations – Cost, Quality, Delivery, and Service.
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Use relevant tools in measuring and forecasting performance.
Pre-requisite
An attendee who intends to join this workshop is recommended to at least have experience managing operations for a small group or business, but not strictly required.
Who Should Attend
Operations managers, business executives, team leaders, and operations supervisors or anyone who would like to learn the basics of operations management.
Course Content
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Understanding the 4 focus areas of Operations
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Cost
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Quality
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Delivery
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Service