This 2-day instructor-led workshop is designed for participants to run their own accounts and operations on a long-term basis. The target is for participants to design and forecast performance based on the four areas of operations – Cost, Quality, Delivery, and Service.
At the end of this course, the participant should be able to:
Apply learning and assumptions on the four focus areas of Operations – Cost, Quality, Delivery, and Service.
Use relevant tools in measuring and forecasting performance.
An attendee who intends to join this workshop is recommended to at least have experience managing operations for a small group or business, but not strictly required.
Who Should Attend
Operations managers, business executives, team leaders, and operations supervisors or anyone who would like to learn the basics of operations management.
Understanding the 4 focus areas of Operations