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Operations Management Basics

DURATION: 16 hours (2 days)

Course Description

This 2-day instructor-led workshop is designed for participants to run their own accounts and operations on a long-term basis.  The target is for participants to design and forecast performance based on the four areas of operations – Cost, Quality, Delivery, and Service. 

Course Objectives

At the end of this course, the participant should be able to: 

  1. Apply learning and assumptions on the four focus areas of Operations – Cost, Quality, Delivery, and Service.

  2. Use relevant tools in measuring and forecasting performance.


An attendee who intends to join this workshop is recommended to at least have experience managing operations for a small group or business, but not strictly required.   

Who Should Attend

​Operations managers, business executives, team leaders, and operations supervisors or anyone who would like to learn the basics of operations management. 

Course Content

  1. Understanding the 4 focus areas of Operations  

  2. Cost

  3. Quality 

  4. Delivery 

  5. Service

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