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Lean IT Foundation

DURATION: 16 Hours (2 days)


Course Description

IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization into a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business. 

The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program. 

Course Approach 

The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training, you will practice exercises to build hands-on skills. The training will introduce you to the software aspects of Lean IT like change approaches and how to change people's behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required. 

This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track. 

Course and Learning Objectives 

At the end of this course, you will be able to:

  • Understand the concepts behind Lean and how Lean can be applied in IT. 

  • Analyze customer value and translate the voice of the customer to processes. 

  • Understand Lean concepts as a customer value, value streams, flow, pull, perfection. 

  • Diagnose and improve processes with value stream mapping. 

  • Problem-solving with the Kaizen approach. 

  • Work with the DMAIC improvement cycle. 

  • Designate improvement activities that improve process results. 

  • Understand what behaviors and attitudes are essential within Lean organizations. 

  • Prepare the student to take the Lean IT Foundation Certification exam. 

Target Audience and Prerequisites 

This course can be taken by any member of an IT organization. There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful.

Concepts Covered 

  1. Introduction to Lean 

    • Introduction ​

    • The history of Lean 

    • The key elements of Lean 

    • The concept of Waste, Variability and Inflexibility 

    • The five dimensions of Lean IT 

  2. The Customer ​

    • Customer Value ​

    • Voice of the Customer 

    • Value-add and non-value-add work 

    • Critical-to-quality tree

    • Value streams in IT

    • Cost of poor quality 

  3. The Process​

    • The concept of a process ​

    • SIPOC diagramming 

    • Creating a Value Stream Map 

    • Analyzing a Value Stream Map 

  4. Performance 

    • What is performance?​

    • Key Performance Indicators 

    • Operational Process Efficiency 

    • Skills and Knowledge Matrix 

  5. Organization 

    • Organizational Structure and customer focus ​

    • Performance Dialogue 

    • Visibile Management 

    • Day STart and Week board

  6. Problem Solving 

    • Structured Problem Solving ​

    • KAIZEN approach 

  7. Behavior and Attitude 

    • Lean Leadership & Behavior ​

    • Organizational Change 

    • Change Story 

  8. Exam Preparation 

    • Sample Exam ​

    • How to prepare for the exam Check Out 

Course Inclusions 

  • Instructor-led training delivered by a certified and practicing Lean IT consultant.

  • Lean IT Foundation Certificate of Completion and Certification Exam. 

  • Reference materials from the Lean IT Association. 

  • AM/PM snacks including lunch for the entire duration of the training. 

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