The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

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The ITIL® 4 Leader: Digital & IT Strategy (DITS) elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organizational goals.

The course provides guidance on how the strategy should impact the design, delivery, and support of services throughout the service value chain of an organization.

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The ITIL® 4 Digital & IT Strategy course is therefore aimed towards IT and business directors, heads of department, aspiring C-Suite professionals, and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision, and build a robust digital strategy for long term growth.

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At the end of the course, participants will be able to: 

• Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities

• Understand how to leverage digital strategy to react to digital disruption

• Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value

• Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology

• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

• Understand the risks and opportunities of Digital & IT Strategy

• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

• Understand how to implement a Digital and IT Strategy

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