
Phoenix One Knowledge Solutions, Inc. prides itself as a Licensed Affiliate Partner of Quint Wellington Redwood to deliver the full suite of ITIL® training & certification in the Philippines.
The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.
The ITIL® 4 Leader: Digital & IT Strategy (DITS) elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organizational goals.
The course provides guidance on how the strategy should impact the design, delivery, and support of services throughout the service value chain of an organization.
The ITIL® 4 Digital & IT Strategy course is therefore aimed towards IT and business directors, heads of department, aspiring C-Suite professionals, and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision, and build a robust digital strategy for long term growth.
At the end of the course, participants will be able to:
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Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities
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Understand how to leverage digital strategy to react to digital disruption
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Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
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Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology
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Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
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Understand the risks and opportunities of Digital & IT Strategy
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Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
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Understand how to implement a Digital and IT Strategy

COURSE REQUIREMENTS
Pre requisites
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Pre requisites ITIL 4 Foundation certificate
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Minimum of 3-years of IT managerial experience.
Target Audience
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The course aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth
Examination
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Candidates must pass all the Case Study assignments in order to take the exam.
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Case study assessment:
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Open book, consists of 4 assignments based on a case study.
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Pass score is 75% (30 out of 40 marks).
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3 assignments of 60 minutes, 1 assignment of 90 minutes in the group work format, or 4 individual written assignments of 60 minutes each in individual format.
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Exam:
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60 minutes of closed book with 30 multiple choice questions.
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Pass sore is 70% (21 out of 30 questions)
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The exam can be taken Online.
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1. Key Concepts of Digital and IT Strategy
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Digital Transformation
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Services, Products, and Competitive Advantage
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Tiers of Strategy
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Business Models
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Operating Models
2. Strategy and the Service Value
System
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Opportunity & Demand
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Value
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Governance
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ITIL Guiding Principles
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Continual Improvement
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ITIL Practices
3. What is Vision?
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Disruptions
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Vision
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Digital Disruptions
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Balanced Strategic Focus
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Positioning Tools for Digital
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Organizations
4. Where Are We Now?
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Environmental Analysis
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Opportunity Analysis
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Digital Readiness Assessment
5. Strategic Planning
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Financial Aspects of Digital and IT Strategy
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Business Models for Strategy Planning
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Portfolio Optimization
6. Strategic Approaches
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Strategic Approaches for Digital Organizations
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Strategic Approaches for Operational Excellence
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Strategic Approaches to Evolution
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Strategic Approaches to Social Responsibility and Sustainability
7. Managing Strategic Initiatives
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How Strategies are Implemented
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Coordinating Strategy and Strategic Initiatives
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Leading Digital Transformation
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Digital Leadership
8. Measuring Strategy
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Key Facts about Measurement
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Measuring a Strategy
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Instrumenting Strategy
9. How Do We Keep The Momentum
Going
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Long-Term Momentum: Ensuring Organizational
Viability -
Short-Term Momentum: Parallel Operation
10. Managing Innovation and Emerging Technologies
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Emerging Technologies
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Managing Innovation
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Formal Approach to Innovation Management
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Culture that Supports Innovation
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Approaches to Innovation
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Evaluating and Adopting Emerging Technology
11. Managing Strategic Risk
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Risk Management
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Risk Identification
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Risk Posture
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Risk Treatment
WHAT TOPICS WILL BE COVERED?
ITIL 4 CERTIFICATION SCHEME

