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Earn your Certificate in 

ITIL® 4 Digital & IT Strategy

Upcoming Schedule:

JULY 5-7, 2021

  • 3 days (24 Hours)
  • Included
Course Features:
  • Instructor-led discussion
  • Workshop
  • Available via Virtual Instructor-led Training or e-Learning
  • 21 professional development units (PDUs)
ITIL Training (Foundation and Intermediate) Philippines

Phoenix One Knowledge Solutions, Inc. prides itself as a Licensed Affiliate Partner of Quint Wellington Redwood to deliver the full suite of ITIL® training & certification in the Philippines.

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The ITIL® 4 Leader: Digital & IT Strategy (DITS) elevates the discussion around ITIL concepts to a corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by creating an appropriate digital strategy aligned to the wider cross-organizational goals.

The course provides guidance on how the strategy should impact the design, delivery, and support of services throughout the service value chain of an organization.

The ITIL® 4 Digital & IT Strategy course is therefore aimed towards IT and business directors, heads of department, aspiring C-Suite professionals, and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision, and build a robust digital strategy for long term growth.

At the end of the course, participants will be able to: 

  • Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities

  • Understand how to leverage digital strategy to react to digital disruption

  • Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value

  • Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology

  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

  • Understand the risks and opportunities of Digital & IT Strategy

  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

  • Understand how to implement a Digital and IT Strategy

Course Overview
Web Consultation


Pre requisites

  • Pre requisites  ITIL 4 Foundation certificate

  • Minimum of 3-years of IT managerial experience.

Target Audience

  • The course aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth


  • Candidates must pass all the Case Study assignments in order to take the exam.

  • Case study assessment:

    • Open book, consists of 4 assignments based on a case study.

    • Pass score is 75% (30 out of 40 marks).

    • 3 assignments of 60 minutes, 1 assignment of 90 minutes in the group work format, or 4 individual written assignments of 60 minutes each in individual format.

  • Exam:

    • 60 minutes of closed book with 30 multiple choice questions.

    • Pass sore  is 70% (21 out of 30 questions)

    • The exam can be taken Online.

Course Requirement

1. Key Concepts of Digital and IT Strategy ​

  • Digital Transformation

  • Services, Products, and Competitive Advantage

  • Tiers of Strategy

  • Business Models

  • Operating Models

2. Strategy and the Service Value 

  • Opportunity & Demand

  • Value

  • Governance

  • ITIL Guiding Principles

  • Continual Improvement

  • ITIL Practices

3. What is Vision? 

  • Disruptions

  • Vision

  • Digital Disruptions

  • Balanced Strategic Focus

  • Positioning Tools for Digital

  • Organizations

4. Where Are We Now?

  • Environmental Analysis

  • Opportunity Analysis

  • Digital Readiness Assessment

5. Strategic Planning

  • Financial Aspects of Digital and IT Strategy

  • Business Models for Strategy Planning

  • Portfolio Optimization

6. Strategic Approaches

  • Strategic Approaches for Digital Organizations

  • Strategic Approaches for Operational Excellence

  • Strategic Approaches to Evolution

  • Strategic Approaches to Social Responsibility and Sustainability

7. Managing Strategic Initiatives​

  • How Strategies are Implemented

  • Coordinating Strategy and Strategic Initiatives

  • Leading Digital Transformation

  • Digital Leadership

8. Measuring Strategy

  • Key Facts about Measurement

  • Measuring a Strategy

  • Instrumenting Strategy

9.  How Do We Keep The Momentum 

  •  Long-Term Momentum: Ensuring Organizational 

  • Short-Term Momentum: Parallel Operation

10. Managing Innovation and Emerging Technologies

  •  Emerging Technologies

  • Managing Innovation

  • Formal Approach to Innovation Management

  • Culture that Supports Innovation

  • Approaches to Innovation

  • Evaluating and Adopting Emerging Technology

11. Managing Strategic Risk

  • Risk Management

  • Risk Identification

  • Risk Posture

  • Risk Treatment 

Course Outline



Qualificatin Roadmap


5-7 JULY 2021

Modern Buildings

Ready to Get Certified?

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