Phoenix One Knowledge Solutions, Inc.

Future-Proof Your IT Career with ITIL® Foundation (Version 5)

Instructor-led ITIL® v5 training for professionals and corporate teams—built for modern IT operations, Agile ways of working, and value-driven service management.

Get Course Details See What You’ll Learn
Exam-focused delivery Practical case discussions Public & Corporate runs Post-training support
At a Glance:
  • Instructor-led sessions + guided review
  • Exam readiness tips and structured reinforcement
  • Real-world scenarios aligned to service delivery
  • Structured for practical implementation after training

Tip: If you’re unsure which ITIL® v5 track fits your role, inquire and we’ll recommend the best path.

What is ITIL® Foundation (Version 5) and Why It Matters

ITIL® 5 Foundation is the latest evolution in IT Service Management—designed to help teams deliver reliable services, align IT priorities with business goals, and improve continuously in fast-changing environments.

Key outcomes you can expect:
  • More consistent service delivery
  • Better alignment between IT and business stakeholders
  • Clear practices for measurable improvement
  • Stronger readiness for modern IT operating models
What’s new:
  • Value-driven service mindset
  • Stronger fit with Agile / DevOps collaboration
  • Supports automation-enabled service delivery
  • Practical guidance for continuous improvement

Who This Training is For

Ideal for professionals who want to move from reactive support to strategic, value-driven IT service delivery.

  • IT Managers, Supervisors, and Team Leads
  • Service Desk and IT Operations Professionals
  • IT Consultants and Project Leaders
  • Digital Transformation / Change Leaders
  • IT professionals preparing for career advancement

What You’ll Gain

Clear benefits for both individuals and organizations—written the way decision-makers evaluate training ROI.

For Professionals
  • Stronger credentials for career growth
  • Confidence applying modern ITSM practices
  • Frameworks you can use immediately at work
  • Better certification readiness through structured review
For Organizations
  • Improved service reliability and customer experience
  • Better IT-business alignment and prioritization
  • Reduced downtime through structured practices
  • A shared language for continuous improvement

Training Details

Keep this section short and scannable—high intent users want clarity, not paragraphs.

Delivery & Structure
  • Delivery: Instructor-Led Live Virtual
  • Duration: 3 Days
  • Includes: Discussions, exercises, review, and Q&A
  • Support: Post-training Q&A / review resources
Why Phoenix One
  • Certified trainers with real-world experience
  • Exam-focused approach with practical application
  • Corporate options for team-wide alignment
  • Clear enrollment support and guidance
Key Changes in New ITIL
What’s different and why it matters

The new ITIL is built for modern digital work—where services, products, and customer experience are tightly connected. It offers guidance that is more integrated across the organization, from leadership decisions down to day-to-day delivery.

  • More end-to-end thinking: focuses on designing, delivering, and improving digital products and services as a whole.
  • Designed for AI-enabled environments: supports better decision-making, adaptability, and responsible use of automation.
  • Stronger integration: encourages collaboration across teams so priorities stay aligned and value is delivered consistently.
Why Choose the New ITIL
Reasons organizations are adopting it now

Today’s operating landscape requires speed, flexibility, and clarity—especially as AI changes how work is delivered and governed. The new ITIL reflects these realities with more practical, role-relevant guidance.

  • Matches digital-first operations: aligns better with product-and-service delivery models.
  • Supports rapid change: built to help teams stay outcome-focused as priorities evolve.
  • Encourages responsible AI adoption: reinforces trust, transparency, and control alongside automation.
  • Simpler learning journey: supports progressive skill-building as responsibilities grow.
Which Path to Choose
Quick guidance based on where you are today

Not sure whether to move to ITIL® v5 now? Use this simple guide. If you inquire, we’ll confirm the best fit based on your role and goals.

  • If you’re already ITIL® 4 certified: your certification remains valid and can count as a prerequisite—so you can keep it and build forward.
  • If you’re coming from ITIL® v3: stepping into v5 is a strong way to update your concepts, language, and modern practices used by today’s organizations.
  • If you’re new to ITIL: starting with v5 helps you learn the most current framework from the beginning and apply it immediately in modern environments.
Corporate Team Benefits
Why organizations invest in ITIL v5 training

ITIL® v5 is especially valuable when implemented across teams. Rather than training individuals in isolation, organizations gain stronger impact when capability is developed collectively.

  • Shared service language: creates alignment across IT, product, and business stakeholders.
  • More consistent service delivery: reduces variability in processes and decision-making.
  • Improved digital governance: supports structured adoption of AI and automation.
  • Stronger IT-business alignment: connects operational execution with strategic objectives.
  • Scalable capability development: builds role-relevant competencies across different levels of responsibility.

Get the ITIL® v5 Course Details

Complete the form below to receive the course outline, upcoming schedule, and recommended learning path based on your current ITIL background.

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