Prerequisites
To take the ITIL® Practitioner exam, individuals must hold an existing ITIL® Foundation certificate
Course Description
Where ITIL® Foundation focuses on the 'what' and the 'why', ITIL® Practitioner shows the ‘how’ to start adopting and adapt the ITIL® framework within the day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM Activities.
The ITIL® Practitioner offers practical guidance to support your business objectives, develop the skills to apply ITIL® concepts in the organization, ensuring business value by delivering fit-for-purpose and fit-for-use services. At the same time, the course and qualification gives confidence to managers that attendants are ready to initiate and successfully carry out required improvement initiatives.
ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives.
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Organization Change Management
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Communication
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Measurements and Metrics
ITIL® Practitioner does not replace any of the existing ITIL® qualifications. ITIL® Practitioner is complimentary to – and fits in with – the current ITIL® qualification scheme. ITIL® Practitioner is not a pre-requisite for the ITIL® Intermediate Level qualifications.
Course Objectives
Upon successful completion of the education and examination components, candidates can expect to:
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Be able to use IT Service Management concepts that are important drivers for continual service improvement
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Be able to apply ITSM guiding principles in a real-world context
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Be able to apple the CSI approach to manage improvements in a given organizational context
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Be able to use metrics and measurement to enable continual service improvement
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Be able to effectively communicate effectively to enable continual service improvement
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Be able to apply organizational change management to support continual service improvement
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In addition, the training for this qualification should include preparation and a mock examination opportunity.
Credits
ITIL® Practitioner certificate is worth 3 credits toward the ITIL® Expert qualification. It is also worth 15 points towards your ITIL® digital badge in the AXELOS Professional Development Programme.
Project Management Institute - Professional Development Units (PDUs) = 14
Who Should Attend
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IT professionals
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IT support staff
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Application, Project and Business Managers
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Any member of an IT team involved in the delivery of IT services
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Phoenix One Knowledge Solutions Inc. is a Licensed Affiliate Partner of Quint Holding B.V. to deliver the full suite of ITIL® training & certification in Philippines.