ITIL® 2011 Practitioner

ITIL® Practitioner Certification

DURATION: 24 hours (3 days)


To take the ITIL® Practitioner exam, individuals must hold an existing ITIL® Foundation certificate

Course Description

Where ITIL® Foundation focuses on the 'what' and the 'why', ITIL® Practitioner shows the ‘how’ to start adopting and adapt the ITIL® framework within the day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM Activities.

The ITIL® Practitioner offers practical guidance to support your business objectives, develop the skills to apply ITIL® concepts in the organization, ensuring business value by delivering fit-for-purpose and fit-for-use services. At the same time, the course and qualification gives confidence to managers that attendants are ready to initiate and successfully carry out required improvement initiatives.

ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives.


  • Organization Change Management

  • Communication

  • Measurements and Metrics

ITIL® Practitioner does not replace any of the existing ITIL® qualifications. ITIL® Practitioner is complimentary to – and fits in with – the current ITIL® qualification scheme. ITIL® Practitioner is not a pre-requisite for the ITIL® Intermediate Level qualifications.

Course Objectives

Upon successful completion of the education and examination components, candidates can expect to:

  • Be able to use IT Service Management concepts that are important drivers for continual service improvement

  • Be able to apply ITSM guiding principles in a real-world context

  • Be able to apple the CSI approach to manage improvements in a given organizational context

  • Be able to use metrics  and measurement to enable continual service improvement

  • Be able to effectively communicate effectively to enable continual service improvement

  • Be able to apply organizational change management to support continual service improvement 

  • In addition, the training for this qualification should include preparation and a mock examination opportunity.


ITIL® Practitioner certificate is worth 3 credits toward the ITIL® Expert qualification. It is also worth 15 points towards your ITIL® digital badge in the AXELOS Professional Development Programme.

Project Management Institute - Professional Development Units (PDUs) = 14

Who Should Attend

  • IT professionals

  • IT support staff

  • Application, Project and Business Managers

  • Any member of an IT team involved in the delivery of IT services

ITIL Practitioner Training Philippines

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Phoenix One Knowledge Solutions Inc. is a Licensed Affiliate Partner of Quint Wellington Redwood to deliver the full suite of ITIL® training & certification in Philippines.