To take the ITIL® Practitioner exam, individuals must hold an existing ITIL® Foundation certificate
Where ITIL® Foundation focuses on the 'what' and the 'why', ITIL® Practitioner shows the ‘how’ to start adopting and adapt the ITIL® framework within the day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM Activities.
The ITIL® Practitioner offers practical guidance to support your business objectives, develop the skills to apply ITIL® concepts in the organization, ensuring business value by delivering fit-for-purpose and fit-for-use services. At the same time, the course and qualification gives confidence to managers that attendants are ready to initiate and successfully carry out required improvement initiatives.
ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives.
Organization Change Management
Measurements and Metrics
ITIL® Practitioner does not replace any of the existing ITIL® qualifications. ITIL® Practitioner is complimentary to – and fits in with – the current ITIL® qualification scheme. ITIL® Practitioner is not a pre-requisite for the ITIL® Intermediate Level qualifications.
Upon successful completion of the education and examination components, candidates can expect to:
Be able to use IT Service Management concepts that are important drivers for continual service improvement
Be able to apply ITSM guiding principles in a real-world context
Be able to apple the CSI approach to manage improvements in a given organizational context
Be able to use metrics and measurement to enable continual service improvement
Be able to effectively communicate effectively to enable continual service improvement
Be able to apply organizational change management to support continual service improvement
In addition, the training for this qualification should include preparation and a mock examination opportunity.
ITIL® Practitioner certificate is worth 3 credits toward the ITIL® Expert qualification. It is also worth 15 points towards your ITIL® digital badge in the AXELOS Professional Development Programme.
Project Management Institute - Professional Development Units (PDUs) = 14
Who Should Attend
IT support staff
Application, Project and Business Managers
Any member of an IT team involved in the delivery of IT services
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