ITIL® Product (Version 5)

Duration:

3 Days

The ITIL® Product (Version 5) course equips professionals with the knowledge and practical skills needed to manage digital products and services throughout their lifecycle using modern IT service management principles. This course focuses on integrating product management, service management, and value-driven delivery to help organizations create, deliver, and continuously improve products that meet customer and business needs. Participants will gain a deeper understanding of product-centric operating models, digital product strategies, stakeholder value, and collaborative service delivery within evolving technology environments.

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What You Will Learn About Digital Product and Service Management

Understand the core concepts of digital product and service management within the ITIL® framework

Learn how to align products and services with organizational goals and customer value

Explore product lifecycle management, governance, and continual improvement practices

Develop strategies for effective stakeholder engagement and value co-creation

Understand the integration of product management, agile practices, and service management principles

Strengthen decision-making capabilities for managing digital products in dynamic business environments

Apply ITIL® practices to improve product delivery, customer experience, and operational efficiency

How This Course Strengthens Product-Centric IT Service Delivery

Comprehensive coverage of modern digital product and service management concepts

Practical discussions and real-world scenarios aligned with evolving IT environments

Focus on value-driven product delivery, customer outcomes, and business alignment

Industry-relevant insights into governance, product ownership, and lifecycle management

Interactive learning approach combining frameworks, practical application, and collaborative exercises

Delivered by experienced IT service management and product management professionals

Designed to support organizations transitioning toward product-centric operating models

Who Should Take the ITIL® Product Course

IT professionals involved in digital product and service management

Product managers, service managers, and product owners seeking ITIL® alignment

IT leaders and transformation teams driving product-centric initiatives

Professionals responsible for delivering customer-focused digital services and solutions

Agile practitioners and cross-functional teams involved in product lifecycle activities

Organizations aiming to improve product value delivery, governance, and service integration

ITIL® (version 5) Official Qualification Scheme

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