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Balanced Scorecard

DURATION: 16 hours (2 days)

Course Description

Organizations devote significant time, energy, human and financial resources to measuring their performance in achieving strategic objectives. But the sobering fact is that about 9 out of 10 organizations fail to implement their strategies.


The Balanced Scorecard has emerged as a proven and effective tool to capture, describe, and translate organizations strategic goals, into meaningful objectives at corporate, divisional, and individual employee levels, thereby allowing for the strategies to be successfully implemented.

Course Objectives

Upon completion of this program, participants will be able to:

  • Develop a best practice performance management system.

  • Build a Balanced Scorecard.

  • Translate strategy into meaningful objectives, measures, and targets.

  • Develop a strategy map.

  • Cascade the strategy to Divisional and employee levels.

  • Transform the Balanced Scorecard into a Strategic Management System.

Course Content 

  1. Introduction to Performance Management.

  2. Step-by-step Development of the Balanced Scorecard.

  3. Embedding the Balanced Scorecard in the Organization's Management System.

  4. Sustaining Balanced Scorecard Success.

  5. Balanced Scorecard in the Public and Not-for-Profit Sectors.

Course Features

  • Fully aligned to classical Norton and Kaplan approach to the development of the Balanced Scorecard.

  • Instruction from consultants with extensive operational experience across a broad range of public and private sector organizations.

  • Comprehensive course notes and advice on further sources of information.

  • Classroom style lecturing - combining lecture, discussion and exercises utilizing course materials, digital projector and flipchart.

  • A practical case study with group and individual exercises.

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