Course Description
The ITIL® 2011 Foundation course is the entry-level certification course for IT Service Management Best Practices based on ITIL® 2011 (version 3). Participants will learn the principles and core elements of the Service Lifecycle approach to IT Service Management according to ITIL® 2011. An interactive approach is used combining lecture, discussion and the Wall Street Service Management simulation Experience.
Course Objectives
Attendance on this course will enable participants to:
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Understand the main processes, relationships, benefits and challenges of ITIL® 2011
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Gain insight into the holistic Service Lifecycle approach that forms the core of ITIL® 2011
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Understand how these processes contribute to making an IT organization manageable
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Learn the most important ITIL® 2011 definitions
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Gain access to a standardized vocabulary
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Preparation for the ITIL® 2011 Foundation examination
Course Features
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Instructor – led discussion
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Workshop
Who Should Attend
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This course is suitable for all levels of IT Staff.
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It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
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It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.
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This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL® Licensed Affiliate logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Phoenix One Knowledge Solutions Inc. is a Licensed Affiliate Partner of Quint Holding B.V. to deliver the full suite of ITIL® training & certification in Philippines.