Phoenix One | The Knowledge Institute

Customer Service Representatives - IP Relay Account
- Requirements :
  Excellent typing skills
  High standard of written and verbal English communication skills
  Ability to understand a variety of American Accents
  
  Salary :
  Basic pay of Php 23,000
  20% Night differential
  No selling required
Customer Service Representatives
- Requirements :
  Above average - Excellent spoken and written English language skills
  Familiarity with computers and basic software programs (Windows, Microsoft Word, etc.)
  Accurate typing skills
  Problem solving skills ( following instructions, comfort with basic math, ability to “think on feet”)
  Excellent communication skills (listening, summarizing)
  Personal Impact (presence, confidence, empathy and ability to deal with difficult/upset customers)
  Drive (desire to excel, high energy level, ability to deal with stress)
Technical Support Representatives
- Requirements :
  Applicants should have at least completed all of their 1st and 2nd year college units under a single degree / program.
  Should possess average to above average communication skills.
  In addition, they should be knowledgeable in some or all of the following areas :
  
  Internet connection
  Windows 98 and various Operating Systems
  Installation/removing program know-how
  Hardware troubleshooting
  Simple internet surfing know-how
  knowledge/ familiarity in computer applications
Support Engineers
- Windows Server 2003 Active Directory (SKill level 3)
  Exchange Server 2003 (SKill level 3)
  MCSE 2003 certified
  Good Telephone manners
  Strong Communication skills - oral and written
  Self motivated.
Software Engineers
- Microsoft Visual Basic 6.0
  Microsoft Active Server Page(v2/3)
  VB Script & Java Script
  ASP.Net (Skill level 3)
  T-SQL
  SQL Server 2000
  Good Telephone manners
  Strong Communication skills - oral and written
  Self motivated.
SAP PROFESSIONALS
- SAP Basis Senior Portal Consultant
  - At least 4-5 years experience as a certified SAP consultant
    2+ years experience in a consultancy environment
    Experience of SAP Implementation in at least three blue-chip Companies
    Previous Management of Portal implementation / upgrade projects.
- SAP Basis Senior Consultant
  - At least 4-5 years experience as a certified SAP consultant
    2+ years experience in a consultancy environment
    Experience of SAP Implementation in at least three blue-chip Companies
    Previous Management of Portal implementation / upgrade projects.
- Senior PP Consultant
  - PP certification or evidence of at least 2 project cycles
    Excellent understanding of PP business processes (min 2 years experience)
    Good verbal and written communication skills
    PP-PI knowledge
    Knowledge of integration with other modules.
- Senior SD Consultant
  - SD certification or evidence of at least 2 project cycles
    Excellent understanding of SD business processes (min 2 years experience)
    Good verbal and written communication skills
    Knowledge of integration with other modules.
- Senior FI/CO Consultant
  - FI/CO certification or evidence of at least 2 project cycles
    Excellent understanding of FI/CO business processes (min 2 years experience)
    Knowledge of COPA, COPC and PCA
    Good verbal and written communication skills.
- Senior MM Consultant
  - MM certification or evidence of at least 2 project cycles
    Excellent understanding of MM business processes (min 2 years experience)
    Good verbal and written communication skills.
- Senior PM Consultant
  - PM certification or evidence of at least 2 project cycles
    Excellent understanding of PM business processes (min 2 years experience)
    Good verbal and written communication skills.
- ABAP Developer
ORACLE PROFESSIONALS
- Oracle Apps CRM Functional Consultant
  - 3+ years of experience in Oracle Applications CRM Module and overall 6+ years of experience in Financial processes
    2 project implementation experience and experience in configuration
    Sound knowledge of Oracle Apps 11i CRM Module and some knowledge of Order Management
    Any experience in other Oracle Apps Modules is a distinct advantage
    Candidate must be Post Graduate.
- Oracle Apps Financials Functional Consultant
  - 3+ years of experience in Oracle Applications Financials Module and overall 6+ years of experience in Financial processes
    2 project implementation experience and experience in configuration
    Sound knowledge of Oracle Apps 11i Financial Module and some knowledge of :
    
    Advanced Collections, Assets, Balanced Scorecard, Cash Management, Treasury, Financial Consolidation Hub, Enterprise Planning and Budgeting, Receivables, Payables
    
    Any experience in other Oracle Apps Modules is a distinct advantage
    Candidate must be Post Graduate.
- Oracle Apps HR Mgt Functional Consultant
  - 3+ years of experience in Oracle Applications Human Resources Management Module and overall 6+ years of experience in HR processes
    2 project implementation experience and experience in configuration
    Sound knowledge of Oracle Apps 11i HRM Module and some knowledge of :
    
    Advanced Benefits, Workforce Scheduling, Time and Labour, Payroll, Learning Mangement, iRecruitment, Self Service HR, DBI for HR, Tutor
    
    Any experience in other Oracle Apps Modules is a distinct advantage
    Candidate must be Post Graduate.
- Oracle Apps Procurement Functional Consultant
  - 3+ years of experience in Oracle Applications Procurement Module and overall 6+ years of experience in procurement processes
    2 project implementation experience and experience in configuration
    Sound knowledge of Oracle Apps Procurement Module and some knowledge of :
    
    iProcurement, DBI for Procurement, Sourcing, Services Procurement, Oracle Supplier Network, Purchasing, Procurement Contracts, iSupplier Portal
    
    Any experience in other Oracle Apps Modules is a distinct advantage
    Candidate must be Post Graduate.
- Oracle Apps Sales Functional Consultant
  - 3+ years of experience in Oracle Applications Sales Module and overall 6+ years of experience in Functional Analysis
    2 project implementation experience and experience in configuration
    Sound knowledge of Oracle Apps Sales Module and some knowledge of :
    
    Incentive Compensation, iStore, Partner Management, Proposals, Quoting, Sales, Sales Contracts, Sales for Handhelds, TeleSales
    
    Any experience in other Oracle Apps Modules is a distinct advantage
    Candidate must be Post Graduate.
- Oracle Apps Supply Chain Management Functional Consultant
  - 3+ years of experience in Oracle Applications SCM Module and overall 6+ years of experience in SCM processes
    2 project implementation experience and experience in configuration
    Sound knowledge of Oracle Apps SCM Module and some knowledge of :
    
    Advanced Procurement, Dementra Demand Driven Pricing, Logistics, Maintenance, Manufacturing, Order Management, Product Lifecycle Management, Supply Chain Execution, Supply Chain Planning, Transportation Planning
    
    Any experience in other Oracle Apps Modules is a distinct advantage
    Candidate must be Post Graduate.
- Oracle Apps Service Functional Consultant
  - 3+ years of experience in Oracle Applications Service Module and overall 6+ years of experience in Functional Analysis
    2 project implementation experience and experience in configuration
    Sound knowledge of Oracle Apps Service Module and some knowledge of :
    
    Depot Repair, Field Service, Advanced Scheduler, Mobile Field Service, Spares Management, Interaction Centre, Advanced Inbound and Outbound Telephony, iSupport, Service Contracts, TeleService, E-Mail Centre
    
    Any experience in other Oracle Apps Modules is a distinct advantage
    Candidate must be Post Graduate.